Thank you for shopping with Bantoo Market. We strive to provide the best possible service across our platform, which serves as a marketplace for multiple vendors offering food, grocery, eCommerce products, parcel delivery, and pharmacy items. Please read our refund policy carefully to understand your rights regarding purchases made through Bantoo Market.
Bantoo Market acts as a facilitator between customers and vendors. Refunds are subject to the terms set by the individual vendors. However, we ensure that our customers are treated fairly and have access to refunds where applicable.
You may be eligible for a refund if:
Exemptions: Certain items may not be eligible for refunds due to their nature, including:
To request a refund, please contact the vendor directly through Bantoo Market or reach out to our customer support at:
Provide details of your order, the issue, and any supporting documents or photos that may help in processing your request.
Once your refund is approved, the process may take between 7-14 business days depending on the vendor’s policy and your payment method. You will receive a confirmation email once your refund is initiated.
In certain situations, only partial refunds may be granted (if applicable), such as:
A refund may be denied if:
Refunds for shipping fees will depend on the reason for the refund. If the issue was due to vendor error or product damage, shipping costs may be refunded. Otherwise, customers may bear the return shipping cost.
Cancellations are only allowed if the order has not yet been dispatched. Once an order is dispatched, you must wait for it to arrive and then initiate a return or refund request if applicable.
For any further questions about our refund policy or assistance with your order, please contact us:
